Raising a Concern
What concerns can I raise?
If you are unhappy with a service that People Support Ltd has provided, the conduct or behaviour of our company or staff you are able to raise this as a concern.
How can I report a concern to People Support Ltd?
You can do this in several ways. You can call us, email us or write us a letter.
Private & Confidential, The Registered Individual, People Support, Ground floor, Unit 7, Llys Cae, Fforestfach, Swansea, SA5 4HH
0333 77 22 6 33
What information should I include?
As much information as you can. It is helpful to have names, times, locations and any other evidence you have.
Do I have to give my details?
It is helpful to provide your information however this is not essential. If you are currently employed by People Support Ltd please refer to the Whistleblowing Policy.
What will happen?
We will log your complaint within 1 working day.
An investigation will be carried out and we will provide you with an update within 5 working days.
We may share this information with other agencies where required to ensure a fair investigation is carried out.
We aim to resolve all investigations within 30 days.
We ensure that we learn from all concerns raised. People Support Ltd will reflect on all concerns, create proactive measures to ensure that issues highlighted are overcome and carry out regular reviews.
Feedback is always welcome and is a major contributing factor to our continuous development plan.
Who else can I report a concern to?
Safeguarding Boards - Click here
CIW Raising a Concern - Click here
You can also contact your local Police on 101.
NHS Direct 111 click here
In the event of immediate danger you should contact the emergency services on 999.