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People Support

01938 705089

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    • Home
    • Services
    • Contact Us
    • Recruitment
    • Report a Concern
    • Covid-19
    • Apply For Support
    • News & Updates

01938 705089

People Support

  • Home
  • Services
  • Contact Us
  • Recruitment
  • Report a Concern
  • Covid-19
  • Apply For Support
  • News & Updates

Looking to provide feedback as a current or recent service user?

Complete our feedback survey here. 

Service User & Family Survey

Raising a Concern

What concerns can I raise?

If you are unhappy with a service that People Support Ltd has provided, the conduct or behaviour of our company or staff you are able to raise this as a concern.

How can I report a concern to People Support Ltd?

You can do this in several ways. You can call us, email us, write a letter or complete our online form by clicking here.

  Newtown: 01686 522089

Welshpool: 01938 705089

 Machynlleth: 01654 634011

 LLandridnod Wells: 01982 640010

 Email: support@peoplesupportuk.net   

People Support Ltd, Rear Office, 39a Broad Street, Newtown, Powys, SY16 2BQ
 

What information should I include?

As much information as you can. It is helpful to have names, times, locations and any other evidence you have. 

Do I have to give my details?

It is helpful to provide your information however this is not essential. If you are currently employed by People Support Ltd please refer to the Whistleblowing Policy.  

What will happen?

We will log your complaint within 1 working day. 


An investigation  will be carried out and we will provide you with an update within 5 working days. 


We may share this information with other agencies where required to ensure a fair investigation is carried out. 


We aim to resolve all investigations within 30 days. 


We ensure that we learn from all concerns raised. People Support Ltd will reflect on all concerns, create proactive measures to ensure that issues highlighted are overcome and  carry out regular reviews. 


Feedback is always welcome and is a major contributing factor to our continuous development plan. 

Who else can I report a concern to?

Safeguarding Boards - Click here

CIW  Raising a Concern - Click here

You can also contact your local Police on 101. 

NHS Direct 111 click here 


In the event of immediate danger you should contact the emergency services on 999.




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